Shipping Policy

Once your order is shipped, an email with a tracking number and link for your shipment will be sent. Tracking numbers are not assigned at the time of order. If your order has passed the estimated ship date, and you do not have tracking information, please contact us via support@handreamy.com

Total Time = Processing Time + Shipping Time

I. PROCESSING TIME

1. Creating a draft

    After your payment is authorized and verified, we’ll create a draft design and send it to you within 48 business hours through your email. If we need more info from you, it might take a bit longer. 

    You’ll get three free revisions for the draft. If you want to completely change the original design or need three more revisions, there will be a $30 fee.

2. Production

    After you confirm the sample design, we will move it to production, which will take 5-7 business days, depending on the product. 

    In the mean time, if we do not hear back from you within 48 hours to confirm the design, your order will automatically move into production.

II. SHIPPING TIME

Your orders shall be shipped out from our warehouse located in Hanoi, Vietnam.

We ship your products using fast delivery services and tracking numbers. Shipping takes 3 to 5 business days.

Please note that while we make every effort to ensure timely delivery, the delivery company may experience unforeseen delays due to factors such as customs clearance or inclement weather. We kindly ask for your understanding and patience in these cases, as we do not control these situations.

NOTE: Please note that we prepare and ship orders only on business days from Monday to Friday, NOT including weekends. Therefore, Saturday and Sunday don't count. Production and shipping are two different processes, each with its terms.

RETURN

Exchange eligible within 7 days of delivery if product doesn't match description on handreamy.com.

The items qualified:

• MUST be non-personalized item
• Return only for defects on items purchased at full price.
• Proof of purchase (Receipt and Image of Product, Packaging Box and Proof of delivery) required for Return of Goods.
• Must be returned in intact condition and packaging

Your discount coupon can't be reimbursed if you request return of the items you made a purchase with. 

REPLACEMENT
Please request a replacement for wrong/damaged products within 7 days of receiving them. Check your product carefully upon arrival.
To submit your replacement request:

1. Submit a video or photos showing the fault of the item(s). Ensure clarity and display on a flat surface with tag and error visible.
2. Request replacement by emailing support@handreamy.com with shipping label, proof, and order details.

Resolution may take up to 3 business days. Your patience is appreciated while our agent troubleshoots. Proof approval triggers replacement at no cost.