Return Policy

By placing an order, you have confirmed that you have read, understood and accepted our policies. The following policies apply for merchandise in HANDREAMY online store handreamy.com

If the item is faulty due to an error on our own end, a return for replacement will be applicable. Prepare all the evidence (pictures, videos) and proof of purchases and send them to our Customer Support team via support@handreamy.com. Once your evidence and return are confirmed, replacement will be processed immediately.

RETURN

Within the first 7 days from the actual delivered date at your address, you are eligible for exchange our product if the product doesn't match with our description on website handreamy.com

The items qualified:

  • MUST be non-personalized item
  • Can only be returned when it is defected and purchased at full price.
  • Can be presented with Proof of purchase (Receipt and Image of Product, Packaging Box and Proof of delivery (if any)) MUST be presented to require Return of Goods.
  • Must be returned in intact condition and packaging

Your discount coupon can't be reimbursed if you request return of the items you made a purchase with.

 

REPLACEMENT


We are happy to replace wrong/damaged products. You have 7 days after receiving your item to request a replacement, so kindly check your product closely after its arrival. We apologize for being unable to accept any request after this time frame.

To submit your replacement request:

  1. You can send us a video or at least 3 pictures at high resolution from different angles to illustrate the fault of the problematic item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items displayed.
  2. Send your replacement request to our customer service agent at support@handreamy.com with a shipping label and valid proof you prepared. Kindly provide your order number/transaction ID/invoice ID for a quicker resolution.


The resolution may take up to 3 business days, so we highly appreciate your patience while our customer agent troubleshoots the case. Once your proof is approved, we will process a replacement package for you without any additional fee and the return of a wrong/damaged item.