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Route Package Protection
Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
All of our products are handmade. The processing will take 10 days, shipping time for in-stock-products will take 1-2 weeks. For customized products, please keep in mind that our artists will need another 7 days to craft the items according to your needs. And for products listed as "Preorder," please allow 4-6 weeks for delivery.
Our team will continuously update your tracking status and send you a notification email. Please contact us at support@handreamy.com if you have any questions.
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
See more about our return policy here: Mygiftstories's Return & Refund policy.